FAQ
Frequently asked questions about TellTide.
General
What is TellTide?
TellTide collects user feedback through an embeddable widget and lets you triage submissions in a web dashboard.
How much does Pro cost?
$34/month or $348/year (15% annual discount). There is no free plan or trial — a Pro subscription is required to use TellTide.
See also the marketing FAQ and Refund Policy.
Do I need an API key in the embed snippet?
No. Production embeds use App ID only:
<script src="https://telltide.com/src/widgets/widget.js" data-app-id="YOUR_APP_ID"></script>
Appearance and categories load automatically from TellTide when the widget opens.
Can I use one App ID on multiple domains?
Add each approved site to the publishable key's allowed websites. Use separate apps and keys for staging and production when you want isolated data and credentials.
What feedback types are supported?
Reviews (1–5 stars), general feedback, bug reports, and feature requests.
Widget
Where do I customize colors and categories?
Manage Widget (/manage-widget/{appId}). Save changes before copying the embed code.
Does the widget work in SPAs?
Yes. Add the script to index.html or load it once on mount. It survives client-side route changes.
Can I preview without sending real feedback?
The TellTide dashboard preview uses data-preview="true". Production sites should not use preview mode.
Dashboard & data
Where do submissions appear?
Feedbacks inbox and Dashboard recent table. Filter by app, type, and status.
What happens when I delete an app?
All feedback, credentials, private screenshots, and widget config are removed.
API credentials
Which credential should I use?
- Browser, mobile, desktop, and extension: publishable
tt_pub_…key. - Trusted backend: private
tt_live_…ortt_test_…key with explicit scopes.
How are private keys protected?
They contain at least 256 bits of random secret material and are stored as a keyed HMAC, never plaintext. The full value is shown only once.
Plans & limits
Are there rate limits?
Yes. App creation (3/min), feedback (10/min), widget events (120/min), and general API limits apply per IP. Pro plans include higher limits.
What plan limits exist?
Pro includes unlimited apps and feedback, advanced analytics, custom branding, and priority support. Access requires an active Pro subscription. Limits are enforced when creating apps, credentials, and submissions.
Can I cancel Pro?
Yes — Settings → Billing. Cancellation takes effect at the end of the current paid period. After that, Pro access ends — there is no free plan fallback. See the Refund Policy for refund terms.
Help
Where is the documentation?
This site: /docs — integration guides, widget reference, troubleshooting, and dashboard walkthroughs.
Where is the full FAQ?
Product and billing questions: /faq
How do I get support?
Email abhijith1203@gmail.com. Pro subscribers receive priority support.