Why add feedback to Shopify?
TellTide installs in Shopify with one edit to your theme layout, and the private inbox keeps bug reports and product requests out of your public reviews.
Step 1: Create a TellTide app and copy your App ID
Sign in to TellTide, open Apps, and create an app for your site. Set the App link to your public URL — in production, the widget only accepts submissions from pages on that hostname. Copy the App ID; every snippet below uses it.
Step 2: Add the script to theme.liquid
In your Shopify admin, go to Online Store → Themes → Edit code, open layout/theme.liquid, and paste the tag just before </body>. Because theme.liquid wraps every storefront page, the launcher appears site-wide:
<script
src="https://telltide.com/src/widgets/widget.js"
data-app-id="YOUR_APP_ID"
></script>Step 3: Verify the feedback loop end to end
Open your site, click the TellTide launcher (bottom corner by default), and submit a test bug report. It should appear in your TellTide inbox within seconds. From there you can reply-triage privately, and later publish your first feature request to the public roadmap.
Good to know
- Duplicate your theme before editing code, as with any theme.liquid change.
- Set the App link to your primary store domain (for example https://shop.example.com).
- Feedback here complements product reviews — TellTide captures store and product feedback privately, separate from your public review app.
Common questions
Will this slow down my store?
The script loads at the end of the body and does not block rendering, so your Core Web Vitals are unaffected by placement. It is a single small file served from telltide.com.
Will the widget slow down my Shopify site?
No — the snippet loads a single small script at the end of the body, after your content renders. It does not block paint or affect your Core Web Vitals.
Is the feedback users send public?
No. Unlike board-first tools, everything arrives in a private inbox. Bug reports and reviews stay internal; you publish only chosen feature requests to a roadmap users can vote on.
How much does TellTide cost?
The free plan includes the widget, private inbox, API, and public roadmap for one app. Paid plans add unlimited apps and advanced features — pricing never scales with how many users you have.