Post-launch feedback arrives as email chaos
Clients and their visitors report issues in whatever channel is nearest — emails, texts, a call about “the thing on the page.” Each TellTide app gives one site one launcher and one inbox, so reports arrive categorized, with the page URL attached, instead of described from memory.
Visitor feedback is a retainer deliverable
A monthly summary of what real visitors said — bugs found, features wished for, reviews left — is concrete evidence your maintenance retainer earns its fee. The inbox produces that summary for you; export and walk into the review meeting with data.
Multi-client work needs multi-app structure
One agency account, one app per client site, each with its own App ID, widget styling, and origin-locked domain. Feedback never crosses clients, and offboarding a project is deleting an app, not untangling a shared board.
The workflow, end to end
Add the embed script to your launch checklist — it is one paste in WordPress, Webflow, Framer, or whatever the project runs on. Style the launcher per client from the dashboard, no redeploys.
Check each client inbox weekly, fix the bugs, and propose the recurring feature requests as next-phase work. The public roadmap is optional per site — useful when the client wants visitors to see momentum.
What agencies and freelancers lean on most
- One app per client site with isolated inboxes
- Widget styling per client, managed without code changes
- Origin check locks each widget to its registered domain
- Excel export for client reporting (Pro)
- Works on every builder your clients use
Questions agencies and freelancers ask before starting
Can I manage all my clients from one account?
Yes — create an app per client site under your account. The Pro plan removes the app limit, and each app keeps its own widget config, App ID, and private inbox.
Can clients see their own feedback?
The inbox lives in your TellTide account. Most agencies forward summaries or export reports for clients; for full self-service you can run the account in the client’s name and keep access as their agency.
Why is private-first feedback better for agencies and freelancers?
Because raw feedback is messy: bug reports carry sensitive detail, reviews deserve personal replies, and half-formed ideas need clarification. A private inbox lets you handle each properly, then publish only credible feature requests to a roadmap where votes mean something.